CONTACT INFO
E-Mail: dianaphanx3@yahoo.com
LinkedIn: www.linkedin.com/in/dianarphan
EDUCATION
University of California Santa Barbara 2014-2018
Environmental Studies Major
Professional Writing – Civic Engagement Minor
University of California Washington D.C. 2017
Political Science Emphasis
RELATED EXPERIENCE
Happiest Baby, Los Angeles, CA
Customer Care and Technical Support Specialist 2019 - current
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Comfortable diagnosing and problem-solving tech issues and navigating a customer through the process
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Clear communicator who proactively anticipates customer needs by resolving customer complaints via phone and email
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Adaptable in a changing start up environment
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Ability to work independently and within a team
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Center for Biodiversity and Ecological Restoration, Santa Barbara, CA
Intern 2017
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Worked on daily greenhouse tasks for drought experiment
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Wrote, edited and contributed to final research paper that was published on professional website
Center for International Environmental Law, Washington, D.C.
Communications Intern 2017
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Created weekly social media posts that tried to catch the attention of audience to read newsletter
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Assisted the staff with their regular tasks - kept up with international environmental news to inform staff
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Performed office duties as needed - scanned documents to be transferred online
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Prepared briefing materials for the office - attended conferences on behalf of staff and created memos to explain the gist of the conference
Your Children’s Trees, Santa Barbara, CA
Restoration/Education Trainer 2016
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Planted and cared for trees in public areas
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Promoted education by participating in local science nights held at elementary schools
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Kept inventory of seedlings and trees
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OTHER EXPERIENCE
Starbucks
Barista/Barista Trainer 2015-2017
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Created hand-crafted drinks
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Trained new employees
Kumon
Teacher 2012-2014
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Tutored children, K-12, in math and English
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SKILLS
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Fluent in Vietnamese
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Proficient in Microsoft Office, Google Docs, Google AdWords